HEBERI LTD ("we", "us") is registered in UNITED KINGDOM, Company registration number: 68380677. Our registered office is HEBERI LTD 3 High Street, POOLE, BH15 1AB, UK. We treat the personal data of site users with the utmost respect and confidentiality and take reasonable steps to ensure that your personal data is stored securely and accurately.
In general, we use the personal data we collect about you to help our advertisers provide accommodation solutions to users of our site, provide information services to relevant third parties, improve the features and services we offer and support our own marketing and promotion efforts.
1-Collection of your personal data
2-How we use your personal data
3-With whom we share your personal data
4-How long we keep your personal data
5-Cookies and other web technologies
7-How we protect your personal data
11-How you can contact us
1. Collection of your personal data
Personal data means any information about an individual from which that person can be identified, such as your first and last name, telephone number, postal and electronic addresses, date of birth, password, and payment information. It does not include data where the identity has been removed (anonymous data).
In the course of our business, we collect and process personal data in different ways. We may collect personal data you give us directly but we also collect data by logging how you interact with our services, for example by using cookies on this Website. We may also receive information from third parties.
The personal data we collect about you may include but is not limited to: your name, email address, postal address, phone number, billing information, survey responses, booking details and other information you may provide about yourself to our sites, such as your IP address and web browser software.
You can choose not to provide this personal data to us, but in general, some personal data is required in order for you to receive relevant offerings from HEBERI LTD and its partners and enjoy other benefits of being a user of the Website; make rental property bookings or participate in a survey, promotion or contest. In addition, some information is also required in order for you to ask us a question or initiate other transactions on our site.
Information that you provide us with: We receive and store any information you enter on our Website or give us in any other way.
Automatic Collection of Information: We automatically collect some information from your computer or device when you visit the Website. For example, we collect your session data, including your IP address, the navigation software used and the reference site. We may also collect information about your online activity, such as reviewed content, pages visited and bookings. We automatically collect this type of information to try to better understand your interests and preferences and to better personalize your experience.
2. How we use your personal data
We only use the personal data that we collect about you for specific purposes.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
· Where we need to perform the contract we are about to enter into or have entered into with you.
· Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
· With your consent.
· Where we need to comply with a legal or regulatory obligation.
We want to make it easy for you to take advantage of travel-related opportunities on our Website. One way we do this is by sending you emails that contain information about your travel-related interests. We believe these emails will provide you with useful information about travel-related special offers available through our sites
You will receive marketing messages from us if you have given your consent, if you have requested them or if you purchased services from us and you have not opted out of receiving marketing messages.
Each time you receive an email of this type, you will be able to tell us if you no longer wish to receive them, or deny push notifications in the application, or change the settings of your mobile device to do so. You will be able to unsubscribe from marketing communications at any time by clicking on the unsubscribe link that you will find at the bottom of each communication you receive from us.
Please note that we may continue to send you service communications, such as administrative messages about your account or transactional messages related to one of your bookings or your HEBERI LTD account. It is not possible to unsubscribe from these service communications.
3. With whom we share your personal data
HEBERI LTD may share your information with other parties, including other group companies and third parties listed below. If we sell or divest our business or any part of it, and your personal data relates to such sold or divested part of our business, or if we merge with another business, we will share your personal data with the new owner of the business or our merger partner, respectively. If we are legally obliged to do so, we will share personal data to protect our customers, the site, as well as our company and our rights and property.
-Payment solution providers (if you use such payment solution providers), whereby you agree that we may share data about you with the payment solution provider and vice versa in order to facilitate or assess your use of the online payment platform or for other internal purposes. Such data may include details of inquiries, bookings, transactions, refunds, chargebacks or other claims or events relating to advertisements and/or payments.
-Third-party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or promotions and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including, for example, as necessary to operate features of our Website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
-Business partners with whom we may offer products or services in conjunction or whose products or services we think may be of interest to you. You can tell when a third party is involved in a product or service you have requested because their name will appear either with ours or separately. If you choose to access these optional services, we may share information about you, including your personal data, with those partners. Please note that we do not control the privacy practices of these third-party business partners.
We may also share your information if we believe, in our sole disc ration, that such disclosure is necessary:
-to comply with legitimate and enforceable subpoenas, court orders or other legal processes; to establish or exercise our legal rights; to defend against legal claims or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.
-In connection with a corporate transaction, such as a divestiture, merger, consolidation or asset sale, or in the unlikely event of bankruptcy. We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our Website receives or the most popular holiday destinations. This information does not contain any personal data and is used to develop content and services we hope you will find of interest.
4. How Long We Keep Your Personal Data
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.
5. Cookies and other web technologies
We collect information via cookies and other similar technologies. Cookies are small text files that are automatically placed on your computer or mobile device when you visit a website. Cookies contain basic information about your use of the internet. Your browser resends these cookies to our site each time you visit it so that your computer or mobile device is recognized in order to personalize and enhance your browsing experience.
HEBERI LTD is committed to providing you with relevant content and information across our sites. To do this, we may collect information about your travel-related searches and other site activities and use this information to serve you with ads on our sites or elsewhere online that match your interests. We may share this information with affiliated third parties so they can serve you with advertisements.
Data collected by business partners and ad networks to disseminate targeted advertisements Many of the advertisements you see on the HEBERI LTD family of sites are served by a company in the HEBERI LTD group or one of its service providers. But we also allow third parties to collect information about your online activities through cookies and other technologies. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on our sites and across the Internet tailored to your interests.
Your browser will have the option to prevent websites using cookies (your browser's help screen or manual will tell you how to do this), but please note that this may reduce the functionality of our site and other websites.
Like all websites, our servers automatically record "log files" containing information about the volume and characteristics of our Website traffic, for example, IP address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how our site is used, which helps us to monitor and improve the service. We cannot identify you from your log files alone.
6. Your rights
You can check, supplement and update the information you have provided us with or change your marketing preferences by sending a request to us using the Help Centre or the contact details provided below.
In accordance with applicable law, you also have the right of access, the right of rectification, the right to erasure, the right to the restriction of processing, the right to data portability and the right to object. Please find below more details and information on how and when you can exercise your rights. We will respond to your request within one month but have the right to extend this period with for an additional two months.
You have the following rights with regard to your personal data:
-The right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
-The right to request to correct your data if they are inaccurate. You may also supplement any incomplete data we have, taking into account the purposes of the processing.
-The right to request deletion of your personal data if:
-your personal data is no longer necessary for the purposes for which we collected or processed it; or
-you withdraw your consent if the processing of your personal data is based on consent and no other legal ground exists; or
-you object to the processing of your personal data and we do not have an overriding legitimate ground for processing; or
-your personal data is unlawfully processed; or
-Your personal data has to be deleted for compliance with a legal obligation.
-The right to object to the processing of your personal data. We will comply with your request unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.
-The right to restrict the processing of personal data, if:
-the accuracy of your personal data is contested by you, for the period in which we have to verify the accuracy of the personal data; or
-the processing is unlawful and you oppose the deletion of your personal data and request restriction; or
-we no longer need your personal data for the purposes of the processing, but your personal data is required by you for legal claims; or
-You have objected to the processing, for the period in which we have to verify overriding legitimate grounds.
-The right to data portability. You may make a request that we receive your personal data that we record on our systems. You may also request that we send this personal data to a third party, where feasible. You only have this right if it regards personal data you have provided us with, the processing is based on consent or necessary for the performance of a contract between you and us or the processing is done by automated means.
You can exercise your rights by contacting us using the methods stipulated below.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and verify your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
7. How we protect your personal data
We want you to feel confident about using the Website to plan and book your holiday rental, so we are committed to protecting the information we collect. While no website can guarantee security, we have implemented and maintain appropriate physical, administrative, technical and organizational measures to protect the personal data you provide us against unauthorized or unlawful access, use or disclosure and against accidental loss, damage, alteration or destruction. For example, only authorized employees are permitted to access personal data, and they only may do so for permitted business functions.
8. External links
9. International transfers
Whenever we store or transfer your personal data outside the European Economic Area, we will do so in accordance with applicable law and we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. Transfers of personal data are made:
-to a country recognized by the European Commission as providing an adequate level of protection, or;
-to a country that does not offer adequate protection but whose transfer has been governed by the standard contractual clauses of the European Commission or by implementing other appropriate cross-border transfer solutions to provide adequate protection.
11. How you can contact us
If you have any questions or complaints about the processing of your personal data by us, please contact us using our contact form: https://www.heberi.com/TellUsRequirement/Create You also have the right to lodge a complaint to the supervisory authority about the way we process your personal data. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance. Our full details are HEBERI LTD 3 High Street, POOLE, BH15 1AB, UK
Last updated: 08 June 2018